Frequently Asked Questions
Everything you need to know about your fitness journey with Stamina Products.
What is the standard shipping time for gym equipment?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days for delivery.
Do you offer a warranty on your sports gear?
Yes, all Stamina Products come with a limited manufacturer's warranty. The duration varies by product category, typically ranging from 90 days to 3 years on frames.
What is your return policy for fitness machines?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition. Please note that return shipping costs for heavy equipment are the responsibility of the customer.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and flexible financing options through Affirm for larger purchases.
Are replacement parts available for older models?
We strive to support our products long-term. You can search for specific replacement parts by model number on our dedicated parts portal or contact our customer support team.